First of all, the quality of this winder is very good for the price. It looks great and feels great. This made returning the winder so frustrating. For context, while I don't have a ton of watches and don't know everything about automatics, I do consider my self knowledgeable and a bit of a watch nut. That being said, there were two main issues with this winder.The first issue is that my wrists are small. I size my watches to be about 6.1-6.2”. I was looking forward to this winder as it advertised that it caters to small wrists. It both does and doesn’t. The 6 winder model came with 6 medium pillows (installed), 2 large pillows, and 2 small pillows. My watches would only fit on the small pillows. If I opened the clasp on my watches I could latch them over the medium pillows. This was the recommended action in the manual. However… while the pillows are soft there is a very strong plastic piece under the fabric. While I have never worried about stretching or damaging a watch band, my watches were stretch so tight that there is no way I would risk damaging the braclet on a Rolex or an Omega because the company can’t include a 1-for-1 swap for each pillow at each size. Additionally, I do have some quartz watches that I was planning on storing at the top of the unit. The watches fit great horizontally on the pillows but there is not enough space between each adjacent pillow for the straps. Basically, if I have a watch horizontally on the first pillow and try to place a watch horizontally on the second pillow, the braclets will hit each other and literally not fit because there isn’t enough space between them. This is especially frustrating because there is easily enough room for the designer to space them further apart.The second issue was something that another reviewer noted. This is the real deal breaker. The manual has a table inside that lists the amount of time it rotates and the amount if time it doesn’t. For example, 650TPD would turn for 1 minute straight and the rest for a few minutes. This would go on for 12 hours where the watch would then sit and rest for 12 hours as an anti-overwind feature. I was able to count the amount of times the watch would rotate in each 1 minute period. After doing some simple math, I found that in every single TPD setting, the winder’s actual TPD would be about 100 TPD lower then advertised. For those who are wondering why this is a problem… I had a cheep winder that does something similar. A watch that normally runs +8s/day or 56s/week would loose about 1-2minutes a week on the winders highest TPD setting. It is impossible to get in enough TPDs to keep the watch properly wound. The manual for this winder recommends leaving your TPDs at 1000. My guess this is because they know that if your watch’s recommended TPD is 650, you will never be able to wind it, and you will be forced to go to a higher setting.I’m disappointed that these flaws exist. I was really hoping to avoid getting something more expensive like a Wolf or Barrington but, it appears impossible to find an alternative winder that can do the job.In less than 6 months of operation, two of the three winder mechanisms became loose. When I contacted the seller, I was instructed on how to take the winder apart and tighten the mechanism that attach to the motors. However, this loosening of the mechanism caused damage to the winder’s casing due to the rubbing of the watch holder against the winder’s case. It did not damage the watches that were in the winder at the time, thankfully.After being contacted by the company and providing them with pictures and a video of the damage, they agreed to replace the winder fee of charge. I applaud them, and especially Samantha, my customer service advisor, for their resolution in this matter.The case itself is very nice and the winder has many great features such as backlighting, digital display, and very quiet operation. I keep this in my bedroom on a chest of drawers, and from 7 feet away, you can’t hear it work. Now that I know to tighten the watch holders on a regular basis, I think this will be a good product.I purchased this unit in March o2022. Received in good condition and worked as advertised. Well-constructed and good looking. Perfect for all my watches.Fast forward to the month of September. One of my watch motors dies. There are 12 individual motors in this unitContacted customer service and they were great! Very fast response and very helpful. After providing some information to them I had my new watch motor within a matter of days. The motor was very easy to replace, and the unit is up and running.Kudos to their customer service. Great job!I purchased 3 12 watch units and plan to purchase anotherGood looking - quiet and compactNeed more ladies inserts however**I am now adding to my review written several months ago. A review by A. Pasquale is very similar to mine. I also have a small wrist, and found it almost impossible to use this watch winder. It took me a very long time to resolve this issue. After many attempts to get the smaller pillows, I had to tell the seller I was going to return the winder. Amazon customer service was kind of helpful. They suggested that I purchase the smaller pillows. However, they were only available in black and not the tan color that the pillows come with the winder. I didn’t really want to have two different color pillows, so I did not buy them. I then contacted the manufacturer once again, and I told them I was going to return the winder because it was of no use to me. They offered to send the smaller pillows, however they were also black and not tan. I was told that the tan pillows were no longer being made, so I reluctantly agreed to accept the black pillows. I did find it strange that I was told the tan pillows were not available, because Amazon was still selling the same winder with the tan pillows. So now I have pillows that don’t match the rest of the winder. While it is not the end of the world, this should have never happened. The review by A. Pasquale is very accurate in terms of TPD. There is no way the you will get your watch properly wound. I have much less expensive winder that are very accurate. My suggestion is that you buy a different winder. I would have returned the winder, but by the time the pillow situation was resolver, it was too late. I’m really hoping that the winder does not malfunction, because I think it would be a nightmare trying to get warranty repair. The storage section, as mentioned by A. Pasquale is also accurate. Storage is kind of ok, at best. I think that six hundred dollars is substantial, but I wish I would have spent more money and bought a better winder.** Not rating this winder yet. It’s beautiful for sure, but not sure I’ll keep it. The instruction booklet states each winder will rotate 9 to 10 rotations per minute. I have found this not to be true. None of the six winders rotates a full 9 rotations. What this means is, if you set it at 650 TPD, the winder will not rotate the watch 650 TPD in a 12 hour cycle. The range of rotations I’ve seen are between 7 3/4 to 8 3/4. So it doesn’t matter what TPD you set, without a full 9 to 10 rotations per minute the watch will not be adequately wound. Additionally, without full rotations the watches will not return in the upright position. While this is not a major issue, it’s just a nice plus. My other winder is very accurate in terms of TPD and returning to the home or the upright position. I bought the 6 winder four storage, because I needed more winder capacity. I know I may be nitpicking, but it the manufacturer states something in there instruction material, it should be accurate.